Last updated: 15 August 2026

Grandeur Travel Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how long we keep it and your rights in relation to your information.

1. Who we are

The organisation responsible for your personal information is:

Grandeur Travel Ltd

Registered office: 8 Ashcombe Road, Liverpool, L14 1PX

Company registration number: 15111183

Private Hire Operator Licence: P36534

Our licensed operating premises are:

1 Mount Pleasant, Waterloo, Liverpool, L22 5PL

Email: sean@grandeur-travel.co.uk

2. Information we collect

When you contact Grandeur Travel to request a quotation, make an enquiry or arrange a booking, we may collect information necessary to identify you, respond to your enquiry and provide the requested chauffeur or private hire service.

This may include:

• Your name or other identifying information
• Telephone number
• Email address
• Date and time of the booking
• Starting point of the journey
• Destination and other journey details where necessary
• Number of passengers
• Information about your requirements for the journey
• Information required to identify the booking
• Vehicle registration or other vehicle identifying information
• Driver identifying information
• Any other information reasonably necessary to arrange and provide the service

We only seek information that is relevant to the enquiry, booking or our legal and licensing obligations.

3. Why we collect and use your information

We use your personal information for the following purposes:

Providing quotations and responding to enquiries

We use your information to respond to your enquiry, prepare a quotation and communicate with you about your requested journey.

The lawful basis for this processing is generally that it is necessary to take steps at your request before entering into a contract, or to perform a contract with you where a booking is made.

Providing chauffeur and private hire services

We use your information to arrange, manage and provide the chauffeur or private hire service you have requested.

This may include communicating with you about collection arrangements, journey details and changes to your booking.

Meeting private hire licensing requirements

As a licensed Private Hire Operator, Grandeur Travel Ltd is required to maintain certain booking records.

In accordance with our Private Hire Operator licensing requirements, records may include:

• The date and time of each booking
• Sufficient identifying information for the hirer or journey
• The starting point of each pre-booked journey
• The call sign or registration number of the vehicle used
• Identifying details of the driver

Grandeur Travel Ltd is required to keep these records in an identifiable and retrievable format and retain them for a period of not less than six months.

The lawful basis for processing information required to satisfy these licensing requirements is compliance with a legal or regulatory obligation applicable to the business.

Where a journey is subcontracted to another appropriately authorised driver or operator, the relevant vehicle and driver information may be recorded against the booking.

4. Who we may share information with

We do not sell or rent your personal information.

Information may be disclosed where necessary:

• To provide the chauffeur or private hire service you have requested
• To a subcontracted driver or operator where a booking is legitimately subcontracted
• To service providers who help us operate our business or website, where necessary
• To Sefton Council or another authorised regulatory body where we are legally required to do so
• To a police officer or authorised officer of the Council where a lawful request for our private hire records is made
• Where disclosure is otherwise required or permitted by law

We only share information where there is a legitimate reason to do so.

5. How long we keep your information

Private hire booking records required under our operator licensing requirements are retained for at least six months.

These records must be maintained in an identifiable and retrievable format and made available for inspection at our licensed premises when lawfully requested by a police officer or authorised officer of the Council.

Other information may be retained for longer where this is necessary for legitimate business purposes, accounting and tax requirements, contractual obligations, insurance purposes, dispute resolution or to comply with other legal obligations.

We do not retain personal information for longer than is reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

6. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to customer information is restricted to information that is necessary for legitimate business purposes or to meet our legal and licensing obligations.

7. Your data protection rights

Depending on the circumstances and the lawful basis for processing, you may have rights under UK data protection law, including:

• The right to be informed about how your personal information is used
• The right to access personal information we hold about you
• The right to ask us to correct inaccurate or incomplete information
• The right to request deletion of your information in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability where applicable

Some of these rights are subject to legal exceptions. For example, we may be required to retain certain private hire booking records in order to comply with our licensing obligations.

8. Information you are required to provide

Some information is necessary for us to respond to a quotation request or provide a booking.

Certain information may also be required because of our obligations as a licensed Private Hire Operator.

If you do not provide information that is necessary for us to meet those requirements or safely arrange the requested service, we may be unable to provide a quotation or accept or fulfil a booking.

9. Cookies and website technology

Our website may use cookies and similar technologies that are necessary for the website to operate correctly.

Where additional cookies or technologies are used for purposes such as analytics, preferences or other functionality, the relevant information and choices will be provided where required.

10. Complaints

If you have a concern about how Grandeur Travel Ltd has handled your personal information, please contact us first using:

Email: sean@grandeur-travel.co.uk

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent data protection regulator.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or the way we process personal information.

The latest version will be published on this website with the date of the most recent update.

12. Contact

If you have any questions about this Privacy Policy or how Grandeur Travel Ltd handles your personal information, please contact:

Grandeur Travel Ltd, 8 Ashcombe Road, Liverpool, L14 1PX

Email: sean@grandeur-travel.co.uk